Introduction to Virtual PBX Systems

PBX, the acronym for Private Branch Exchange, is a hardware based phone system that is now becoming increasingly obsolete. Today, you can avail all the most sophisticated features of a telephone system without buying any expensive hardware. Virtual PBX, quite often called a virtual receptionist because of the extremely useful auto attendant feature, is the order of the day.

Virtual PBX helps all businesses, regardless of their size and scale of operations, project the image of a large corporate. The caller will hear a customized greeting which can sometimes be also used for delivering some small short messages about the company's products/services. The virtual PBX recording will sound like you are sitting physically before the caller extending hospitality.

A virtual PBX comes loaded with many extraordinary features such as voicemail, fax mail, auto attendant find-me/follow-me call forwarding and many more. The voicemail programs are versatile and can be tailored to suit your needs, whether you need a single voice mailbox with a local phone number or a toll free number or even a larger program with many voice mailboxes for a distributed work force with multiple office locations.

In Need of a PABX System

Further, each voicemail box includes voice to email facility to enable you click and listen to messages via your computer, Smart Phone, or Blackberry. You can also check voicemail remotely from any local cell phone or telephone line. As part of an auto attendant feature, each extension has call forwarding to a department or staff member. If the telephone call is not answered, the caller is automatically sent to voicemail.

Another noteworthy feature is an auto attendant greeting provides a menu of options, multiple voicemail extensions, voice to email and more.When the customers dial your number, they first hear a professionally recorded greeting that gives them the option to dial by name, dial by department, or dial by extension. If no one answers the extension after 4 rings, or if the extension is busy, then the system automatically sends the caller to a professional voicemail system.

It is to be noted that with the virtual PBX voice mail system activated, you have the features of a high expensive phone, without spending heavily for it and in a cost effective manner. These mail systems are largely helpful for small and medium business firms who cannot afford installing and maintaining expensive telecommunication devices for enjoying similar features and functionalities.

"Feature-Rich IP PBX Business Telephone System"

There are also some value added features included in most virtual PBX voice mail systems -voice to email, fax, fax to email, extension dialing, e-mail message delivery, forwarding of messages, and cell phone notifications. In keeping with today's global economy, the voice mailbox is accessible from anywhere in the world at any time.

There is also an option provided to save previous messages without having to delete them.These virtual PBX voice mail systems have proved to be immensely helpful to a large number of business houses, self-employed professionals, medical fraternity, traveling executives, field workers etc. The system is maintained in such a way that even uneducated phone users will find it easy to operate, as no extra hardware or software is used for the system to work.

In order to stay and survive in the highly competitive world of business, maintaining an excellent communication system is of paramount importance. By implementing high-tech virtual PBX and voicemail system, you can comfortably meet your business communications needs in totality without making huge investments.

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VoIP Or PBX Phone System - What's the Difference?

In the world of office technology, there are many technical terms used which can confuse even the most savvy user. Furthermore, two of the most confused office technology terms are VoIP and PBX. If you run a small office and are looking for optimal communication, you should look no further than a VoIP or PBX phone system.

Both streamline the communication process by keeping you and your staff linked, for a fraction of the cost of a traditional phone system. If you're looking for the perfect office phone system but can't decide between a VoIP or PBX phone system, here are some key attributes that one apart from the other:

VoIP System

VoIP stands for Voice over Internet Protocol. It uses a packet switched network to pass voice data that has been digitized from one point to another. This allows telecommunications companies to have more conversations in the same amount of bandwidth. One of the biggest draws of VoIP services is the cheap long distance calls. In addition, VoIP set-up differs from PBX set-up in that users are often left to set up the VoIP systems themselves, whereas many PBX companies take charge of the setup and the users don't have to do anything.

PBX System

PBX stands for Public Branch Exchange. Essentially, it is a miniature telephone network set route incoming call to the appropriate extension and to share phone lines between each extension. Many companies like a PBX phone system because of the great features included with the service like automated greetings for callers dialing menus, connections to voicemail, teleconferencing and much more.

In addition, it reduces cost by removing the need for every person in the office to have an individual phone line that gets used a fraction of the time. In turn, PBX allows the company to reduce the number of lines, while still having a telephone in each office or department. All internal calls are routed internally and outside calls are routed to any available outside lines.

Another attractive feature of PBX phone systems is their ability to evenly distribute call to a department among available employees, conference multiple incoming calls, and even play music while the caller is on hold. All in all, a PBX system in your small office can really give prospective clients the sense that you're professional and polished, every time they call.

IP PBX System: The new addition to PBX technology

As the technology has developed, many PBX systems are equipped to handle VoIP calls, this is often called IP PBX. Using VoIP in a PBX phone system can really make communication seamless in your office by allowing users to utilize a single phone to dial outside numbers or make long-distance calls. A software program like an IP PBX system can take advantage of the processing power of a computer and Windows. Another extremely convenient feature is that it allows easy roaming of users. Calls can be taken anywhere in the world because of the SIP protocol characteristics.

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